Your work, before the software.
Spreadsheets and tools have accumulated over time. We look at how your team works to identify what internal software should simplify before deciding what to build.
A specific use.
Scattered tasks
Follow a case through files, conversations and approvals.
Different user roles
Clarify who can view, change and approve information.
Existing systems
Identify the data and connections that need to remain.
What you get from the brief.
A map of the workflow
Roles, data and handovers that create repeated entry or block progress.
A working journey prototype
Screens for the priority process, reviewed with the people who will use them.
Usable requirements
Initial scope, access rules, dependencies and acceptance criteria.